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How to choose which reviews to respond toDuring the busy season, you barely have any time to think, let alone respond to reviews. The good news? You don’t have to respond to them all. Here are some tools to help you decide how to prioritize your time when responding...

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Get inspired by these by these real-life management responsesNeed a little inspiration for your management responses? Check out how these Travelers’ Choice Best of the Best restaurant owners responded to their reviews.Why responding to reviews mattersFrom the moment a...

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How to respond to negative reviewsEveryone receives negative reviews at some point — no matter how amazing your restaurant is. Here’s how to respond to them without losing your cool.Look for trends to see where to improveFirst things first: back away from your phone...

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6 best practices when responding to restaurant reviews70% of respondents to a recent survey said reviews were “extremely or very important” when it came to booking their next great place to eat. Here are tips on how to best respond to those reviews, from real-life...

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As of October 27, 2020 automated review collection, private surveys and the ability to customize review collection email templates are no longer included in the Review Express offering, but are available with Reputation Pro – a new premium solution to help you make an...

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